Frequently asked questions
Choosing, wearing, and caring for your botanical ring.
What are the rings made from?
Our Seed and Field collections pair natural amber with brass. Herbarium, Solstice, Terra, and Heirloom Forms use 925 sterling silver. Each product page describes its amber shape, color, and botanical metal motif.
Are the flowers inside the amber?
The botanical motifs are embossed into the metal setting. We do not describe these designs as fresh flowers enclosed inside natural amber.
How do I choose a size?
Choose US size 5, 6, 7, 8, 9, or 10. Use the size guide on each product page to compare the inner diameter of a well-fitting ring. The rings have closed bands and are not adjustable.
Will my amber look exactly like the photograph?
Natural amber can have variations in tone and organic markings. The listed shape, color family, material, and motif identify the design. Screen settings may also influence color appearance.
Where do you ship?
We ship to ordinary street addresses in the 50 United States and Washington, D.C. U.S. territories, APO/FPO military addresses, P.O. boxes, and other countries are outside our delivery area.
How much is shipping, and how long does it take?
Standard shipping is free on all orders. Handling takes 1–2 business days, followed by 3–4 business days after dispatch: an estimated 4–6 business days in total. Business days are Monday–Friday, excluding U.S. federal public holidays. These are estimates, not delivery guarantees.
What is your order cutoff?
The cutoff is 07:00 PM (GMT−06:00) Central Standard Time (Chicago), fixed year-round; no daylight saving adjustment. Before-cutoff business-day orders count that day as handling day one. At or after the cutoff, on weekends, or on holidays, handling starts on the next business day.
What tax is shown at checkout?
Prices are in USD. Checkout shows $0.00 tax under our store settings; this does not mean products are legally tax-exempt.
Can I return a ring?
Contact us within 30 days of receipt for authorization. Ordinary returns must be unused, in original condition and original packaging. Authorized returns go to our company address in France. You pay change-of-mind return shipping; we cover shipping for our errors, damage, or defects. There is no restocking fee.
What if an item is damaged or incorrect?
Contact [email protected] with your order number and details of the issue. Photographs can help our review. We cover return shipping for damage, defects, or our errors. Ordinary unused-condition requirements do not exclude these claims.
When will an approved refund arrive?
After refund approval, funds are returned automatically to the original payment account within 10 calendar days. Contact us if an approved refund has not appeared after that time.
Can I cancel or exchange an item?
Please contact us. We assist according to the order’s processing status, without promising a fixed cancellation window or a direct exchange service.
How are payment and order updates handled?
Review the checkout total before submitting payment through an available method. A payment attempt alone is not confirmation of a charge or an accepted order. Refer to the result shown and contact us with any verified order or payment reference if you need help.
How should I care for my ring?
Use a soft, slightly damp cloth and dry gently. Keep amber away from high heat, harsh chemicals, perfume, and ultrasonic cleaners. For silver designs, use a silver cloth only on the metal and keep silver-dip solutions away from amber. See each product page for material-specific guidance.